Privacy Policy
Creekside Counselling Practice
West Vancouver, British Columbia
Our Commitment to Your Privacy
At Creekside Counselling Practice, we are deeply committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the British Columbia Personal Information Protection Act (PIPA), the Freedom of Information and Protection of Privacy Act (FIPPA), and applicable federal privacy legislation.
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Your trust is fundamental to the therapeutic relationship, and we take our responsibility to protect your information seriously. This policy applies to all clients, prospective clients, and visitors to our West Vancouver counselling practice.
Information We Collect
Personal Information
We collect and maintain various types of personal information necessary to provide quality mental health services, including:
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Contact Information: Name, address, phone number, email address, and emergency contact details
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Demographic Information: Date of birth, gender, occupation, and relationship status
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Health Information: Medical history, mental health history, current medications, symptoms, diagnoses, treatment plans, and session notes
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Financial Information: Billing information, insurance details, and payment records
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Appointment Information: Scheduling details, attendance records, and cancellation history
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Referral Information: Information from or about referring healthcare providers